Faq
CHAC KNOWLEDGE AND TECHNOLOGY Q&A
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Q1. Do you support product customization based on our design requirements?
A1:Absolutely. We specialize in OEM and ODM cooperation in the low-voltage electrical field and have provided customized services for many internationally renowned companies. We offer full-process support, including R&D design, parameter adjustments, and special material selection, ensuring the product fully meets your requirements. -
Q2: What is your production capacity and Minimum Order Quantity (MOQ)?
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Q3: What assurances are there for product quality and certifications?
A3: Our main products are certified with CCC, CE, CB, and more, and are sold in over 30 countries and regions worldwide. The company has established a dedicated Quality Operations Center that works with the business and production departments to implement full-process quality control, ensuring products meet international standards. -
Q4: Do you have the capability for product R&D and turning concepts into reality?
A4: We have a complete R&D team and digital workshops, backed by extensive customization experience serving numerous international clients. From concept proposal and sample development to mass production, we provide end-to-end technical support to help bring your ideas to life. -
Q5: What is the typical production lead time, and how do you ensure on-time delivery?
A5: The specific lead time depends on order quantity and process complexity. Our company has a Planning Department that professionally manages production schedules to ensure efficient and on-time order delivery. -
Q6: How do you protect clients' design and commercial confidentiality?
A6: We take client information security very seriously. All OEM/ODM collaborations are covered by a signed Non-Disclosure Agreement (NDA). We implement information isolation management to safeguard your designs and commercial secrets through both procedural and technical measures. -
Q7: What factors is the product quotation based on? Can you provide competitive pricing?
A7: Quotations are comprehensively evaluated based on factors like material costs, process complexity, order quantity, and certification requirements. Leveraging the efficiency advantages from our in-house R&D and automated production, we are committed to providing cost-effective solutions for every client. Please feel free to contact us with your requirements, and we will provide a detailed quotation promptly. -
Q8: What does the after-sales service and support include?
A8: We offer comprehensive after-sales support, including a quality warranty period, rapid technical response, troubleshooting assistance, and spare parts supply services. Our team is dedicated to building long-term partnerships with clients, ensuring issues are resolved promptly and delivering continuous value.